Contact information

Solen

We’re here to help! Whether you have a question about your order, need assistance with sizing, or just want to say hello — feel free to reach out.

Email help@solenfit.com ( fastest way to get in touch — we usually reply within 24–48 hours )

Customer Support Hours Monday to Friday: 9:00 AM – 6:00 PM (BRT – Brasília Time) Saturday & Sunday: Closed (We do our best to respond to messages received outside these hours on the next business day)

How to Contact Us For the quickest response, please include the following in your email:

Your order number (if related to a purchase)
Full name used in the order
A clear description of your question or issue

We currently handle all customer support via email only.

Returns, Refunds & Shipping Questions Please refer to our:

Refund Policy
Shipping Policy

And include your order number when contacting us about these topics.