Refund policy

Your Right to Cancel (14 Days)

Under UK consumer law, you have the right to cancel your order within 14 days of receiving it, for any reason, without needing to justify your decision.

To cancel, email us at help@solenfit.com with your order number within this 14-day period. Once we receive the returned item, you will be refunded the price paid for the item, including the standard delivery cost. Return shipping costs are your responsibility unless the item is defective or incorrect.

Eligibility Requirements

To qualify for a refund:

  • The item must be returned within 14 days of receiving it.
  • The item should be unused and in a condition suitable for resale (you may inspect it as you would in a physical store, but excessive use may affect the refund amount).
  • The item must be returned with its original packaging, tags, and labels where possible.
  • Proof of purchase (order number) is required.

Non-Refundable Items

The following cannot be refunded unless defective or incorrect:

  • Personalized or custom-made products
  • Opened consumable items (e.g., supplements, skincare, or edible products) where hygiene seals have been broken
  • Digital downloads or e-gift cards

Step-by-Step Return Process

  1. Email us at help@solenfit.com within 14 days of receiving your order, with your order number and reason for return.
  2. Our team will review your request and send return instructions, including the return address.
  3. Ship the item back to us within 14 days of notifying us (return shipping is at your expense unless the item is defective or incorrect).
  4. Once we receive and inspect the item, we will notify you by email.

Refund Processing Time

Approved refunds are processed within 5–10 business days after we receive the returned item. Funds will be returned to your original payment method. Please allow additional time (up to 5 business days) for your bank or card issuer to credit your account.

Defective or Incorrect Items

If you received a damaged, defective, or wrong item, contact us immediately at help@solenfit.com. We will cover return shipping and offer a full refund or replacement at no extra cost.

For any questions, please contact us at help@solenfit.com