Shipping policy

Shipping Policy

Solen strives to ship your orders quickly and reliably. This Shipping Policy explains our process.

Order Processing Time

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays ship on the next business day.

Shipping Methods

At checkout you can choose from the available shipping options for your location. Shipping costs are calculated based on your delivery address and order weight, and will be shown at checkout before you complete your purchase. Orders are shipped via trusted carriers, including DHL, J&T Express, Cainiao, and other regional delivery partners.

Estimated Delivery Times

Orders are typically delivered within 7–14 business days after shipment. These are estimates only, and actual delivery times may occasionally vary due to carrier performance, high demand periods, or customs processing.

Order Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order ships. You can track your package directly through the link provided in that email.

International Charges

Most orders are not subject to additional import charges. In the rare case that customs fees apply, these would be the customer's responsibility and are not included in the shipping cost.

Delivery Issues

If your package has not arrived within the estimated window, please contact us at help@solenfit.com with your order number. We will work with our shipping partners to locate your package. For lost or damaged shipments, we will arrange a replacement or refund as appropriate.

For any shipping questions, please email help@solenfit.com.